At FocusForward we’re experts in solving a company’s packaging needs. With our ISO:2015 certification and 99%+ on time shipping rate, we take pride in coming up with cost effective solutions for our customers. Recently we partnered with Ippinka, a design focused home good provider, to help find a solution for their packaging needs. The specific product is a high grade Japanese Oak water purifying charcoal stick.
Packaging the charcoal water purification sticks posed a couple of different challenges:
Challenge #1: The sticks vary slightly in length and shape. This reality can make it difficult to fit in the standard size boxes and even mean that some sticks are too long or too curved to fit.
Solution: We were able to put together a process in which every possible angle was tested to ensure that, if it was possible for a stick to fit into the box, it would be packaged. This process is helping to cut down on waste and save our customer money.
Challenge #2: The mostly white retail packaging needed to be kept clean. The charcoal produces a fair amount of residue that can easily be transferred onto the packaging if great care is not taken.
Solution: We implemented a step by step process that included specific set up and insertion of the product followed by quality control inspection to ensure a crisp, clean final result.
Glen Mackey, VP of Operations at FocusForward, is highly invested in finding solutions and said “bottom line we had to find a way to package quickly and cost effectively while still maintaining the highest level of cleanliness.” Our employees worked the process and our client was pleased with the outcome. Buyer and E-Commerce Operations Manager Sam Schriemer said, “We're very excited to continue working with FocusForward. We've been really happy with the quality of their work so far, and we hope that both businesses can grow together!”
"FocusForward's quick response to our request for help and their ability to come up with an excellent and economical approach to our problem proved to be the reason we chose to work with them.”Blaine Lam, President of Lam & Associates
"In reference to our experience with FocusForward, we have had one  opportunity to utilize your services to date. We found the front-end planning meetings to be thorough, the scheduled work was completed as required and on time, and the pricing seemed fair to both parties.
Based on this quality experience we will definitely keep FocusForward in mind as we consider outside resources to support our business growth."
James Dunston, Cereal City Science
As an e-commerce business, one thing we thought was really cool was how FocusForward implemented a training center to promote professional development and growth by building and enhancing employees’ computer skills. We're very excited to continue working with FocusForward.
We've been really happy with the quality of their work so far, and we hope that both businesses can grow together!
Sam Schriemer, Ippinka
FocusForward made a world of difference in cutting down processing time for our office. This was our first experience working with an outside task force to prepare packages that we would normally handle internally. Throughout the course of the project FocusForward remained responsive, adaptive, and attentive to our needs.
We would recommend FocusForward to anyone searching for an outside solution that is both timely and cost-effectiveShelby Long, Kalamazoo College
I would like to acknowledge FocusForward on their exceptional customer service. The staff was quick in response. Their input in how best to approach the project to positively serve our customers was greatly appreciated.
We truly value our working relationship with FocusForward over the years and certainly look forward to working with them for years to come.Vica Gutierrez, Four Points by Sheraton